(OTS#21) How to Help Clients Follow Through for Big Results

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The Episode: How to Help Clients Follow Through for Big Results

We’ve all had the challenge of getting clients to follow-through. In this episode—which will blow your mind!—the team invites Amber in to discuss how to keep your clients going. Is it your fault? What can you do differently? Also, Jonathan discusses a terrible experience he had as a guest on another podcast, and how that was an example of how not to treat people. Don’t miss it!

Outline of This Episode

• The Online Trainer Show is now the #1 fitness podcast in Romania! [0:50]
• What if your clients stop responding, or stop doing their workouts? [14:57]
• Does Jonathan have to outsource his emotions? [16:26]
• Why you should collaborate with your clients [18:37]
• Learning to be creative and flexible with your clients’ needs [21:03]
• The age-old pineapple-on-pizza debate [24:22]

“Our jobs as coaches is to be a port in the storm of information. We facilitate, not dictate.” – Amber Reynolds

Feeling like you are failing as a trainer

When clients fail to follow through, is it the trainer’s fault? Amber thinks so, and she’ll share what you should do upfront in order to manage your client’s expectations.

It’s what your clients pay you for

Remember that what you know and live all day every day is not necessarily what your clients come in knowing. They are paying you for that knowledge. Don’t take what you know for granted.

The “three-week tantrum” and what to do about it

Be prepared for a sudden drop in motivation at the three-week mark. Carolina shares her “stacked log” theory and how you can use it to motivate clients.

Resources:

If you have a client who isn’t responding to messages, try sending this:

Hey (Client Name),

I notice you haven’t been responding to my messages. No problem. My job isn’t to tell you what to do. Instead, it’s to help guide you.

Can you tell me, on a scale of 1-10, how committed you feel right now to achieving the goal of X that we established a short while ago? There’s no right or wrong answer. You don’t need to impress me or make me feel good. I just want to get a handle on how you feel right now, cool?

• Motivational Interviewing in Nutrition and Fitness, by Dawn Clifford and Laura Curtis

Sponsors

This episode is brought to you by PT Distinction, the cutting-edge software designed purely for online coaches, to help them save time, expand their reach, and get back to doing what they do best—helping clients get amazing results.

As an added bonus for our listeners, get a full 60-DAY FREE TRIAL to test-drive PT Distinction. Start today at OnlineTrainer.com/ptd

This episode is brought to you by the Online Trainer Academy Certification and Mentorship, the leading business development course for personal trainers, nutrition coaches, and gym owners to responsibly and successfully start, build, and grow your online fitness or nutrition coaching business.

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